1. Client-Side Only Architecture
The Namla Expeditions Support & Feedback portal (https://complaint.namlaexpeditions.com) is built entirely with static HTML5, CSS3, and Vanilla JavaScript. When you fill out forms or select evidence files on this site, that data is processed solely within your browser’s temporary runtime memory.
2. No Cookies and No Tracking
We do not use HTTP cookies, flash cookies, canvas fingerprinting, Google Analytics, Meta Pixels, or any other tracking mechanisms. The only local browser state stored is your selected language preference (e.g. English, Urdu, Spanish), which contains no personally identifiable or complaint data.
3. How Your Complaint is Dispatched
Submissions are compiled directly to support@namlaexpeditions.com. When you click “Send Message to Support”, your device’s default email client is launched with the structured text. You have full transparency and control to review, edit, attach evidence files, and verify the message before pressing Send.
4. Evidence Files & Safeguarding
Browsers are restricted from automatically uploading or attaching local files to email links. Files selected in our portal are inspected only for size and file extension validation within memory; they are not read, processed, or uploaded. You must manually attach your files in your email program.
5. Confidentiality & Whistleblower Protection
Concerns submitted by porters, field staff, climbers, or visitors are treated with the highest degree of confidentiality by senior directors of Namla Expeditions. Retaliation against any person raising a bona fide concern is strictly prohibited under our corporate charter.
6. Direct Contact
For questions regarding our privacy architecture or to communicate directly with our team, please contact: support@namlaexpeditions.com. Namla Expeditions Headquarters: Askole / Skardu, Gilgit-Baltistan, Pakistan.